There are three levels of support. Standard Support is included with every purchase of Sugar Professional or Sugar Enterprise. Check your order history to determine whether you purchased Extended or Premium Support.

Standard Support includes online support with the ability to submit an unlimited number of support cases. Support includes online support with the ability to submit three (3) cases per year. Additional cases are available for purchase online.

Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for CRMCash Enterprise for an additional fee.

Premium Support offers CrmCash's highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage CrmCash deployments from inception to roll-out to upgrade. Premium Support is the best choice for companies where CrmCash  Enterprise is a mission critical application.